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Businesses today face a considerable challenge to effectively optimize their infrastructure especially IT infrastructure and related operations and deliver ever-improving service levels to meet and exceed the expectations of their business-users without compromising on quality and security. More and more companies are turning towards Infrastructure Management Service as the answer to this need. |
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Remote Infrastructure Management at one level is an alternative to existing sourcing models of Infrastructure Management Services. Remote Infrastructure Management services consist of remote (outside the physical premises of a company’s facilities) monitoring and managing the infrastructure components and taking proactive steps and remedial actions across the IT landscape. The Remote Monitoring and Management is undertaken through a combination of offshore/near-shore/global delivery center which is often termed as an Operations Management Centre (OMC), where skilled staff of a service provider monitor and manage the infrastructure, ensuring up times and availability. |
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Our comprehensive range of remote infrastructure management services give our customers the ability to reduce costs and improve service levels. Customers can implement a complete remote service desk solution or simply start with remote monitoring for a portion of their network, a select site, or a group of servers. Additional remote infrastructure management services can easily be added as needs change. Solutions offered are based on a sophisticated architecture that are open and scalable and which enables the integration of vendor or customer-supplied tools – eliminating a task that stymies most companies. |
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By delivering remote infrastructure management services, we have helped many enterprises cut down their costs of infrastructure management and gain access to expert skills. |
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| Remote Monitoring: | |
DIL provides automated, continuous, 24x7 availability and performance monitoring of the client’s environment. We monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. Notification includes an escalation and tracking process as determined by the client. DIL collects and stores up to fifteen months of historical information to facilitate trend analysis and IT planning. |
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| Remote Infrastructure Management: | |
Built-in root cause analysis helps to identify and automatically fix potential problems before performance is affected. Our remote infrastructure management solution will automatically carry out clients’ pre-specified instructions to fix problems such as restarting sluggish servers and the applications that reside on them without human intervention. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability. |
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| Remote Operations: | |
DIL's remote operations service combines our remote infrastructure management capabilities with the power of service level management to deliver the quality of service your business demands – guaranteed! We can handle scheduling, notification, and other administrative tasks or self-manage those tasks via the Web through our secure Customer Portal. |
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| DIL DIFFRENTIATORS : | |
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Co-Sourcing Assessment Methodology (CAM) |
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Ability to impact over 90% of Enterprise IT spend |
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Managing the Infrastructure Lifecycle |
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ISO 20000 process alignment |
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Global Consulting and System Integration Capabilities (GDM) |
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Secured Delivery Channels |
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Business Ready Infrastructures (BRi) |
| Integrated Tooling Frameworks | |
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Robust Governance and Account Management structures |
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