
	IT Facility Management Services
	Email Management Solution
	IT Helpdesk Management Service
	Asset Management Services
	Network Management Services
	Server Management Services
	Infrastructure Management Services
	Datacenter Management Services
	Antivirus Management services
	Backup & Archive Storage Management Services
	Application Management Support
	Internet Security Services
	Remote Infrastructure Management
	Hardware as a service
	Printing Outsourcing service
	Annual Maintenance Contract

Helpdesk Management Services

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Diamond Infosystems Ltd offers IT Help Desk facilities to take care of entire I.T infrastructure of an organization.

DIL offers various helpdesk management services through a small workforce to augment a client's existing employees, to delivering managed operations. The operations are always managed by competent personnel who are short listed for posting only after clear through check of credentials, capabilities and trust worthiness of any candidate

We have an operational contact point working 24x7x365.

THE KIND OF HARDWARE WOULD NOT BE A LIMITING FACTOR ON THE QUALITY OF SERVICES OFFERED.

On-site Helpdesk is available with following:

	Single point of contact to all Customers’ IT support requirements.
	Support to users including call-logging, call-execution through filed support engineers.
	End to end incident management with ownership till resolution.
	Vendor Follow-up, dispatch, call escalation & end-users notification.
	Assistance for problems pertaining to operational procedures for the processing environments.
	Call tracking & call closure.
	Escalation of the critical issues to appropriate IT support team.
	Provide various MIS Reports.

Effective & integrated tool for Asset Tracking & Management System Features:

	Streamline service delivery and support processes
	Develop repeatable procedures to aid first level support groups
	Reduce number of service incidents and outages
	Implement standards to do things right the first time
	Perform proactive analysis, prevention and resolution
	Define clear services and service targets
	Audit, manage and improve IT processes

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