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Request For Quote |
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Feedback |
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About Company |
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Investors Relationship |
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Client List |
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Contact Us |
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NON TECHNICAL |
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| 1 | What is the history of the promoters and the organization? |
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Diamond Infosystems Limited is a fifteen year old public limited company. It is part of the ESSEN Group with a turnover exceeding $100,000,000.00.
Diamond Power Infrastructure Limited, is one of the leading manufacturers of cables and conductors in India (an infrastructure sector – defined in the Finance Bill of 2010-11). The manpower has an approx. experience of 200 man years. |
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| 2 | How can I be assured of the quality of product / service offered? |
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Client testimonials, sale of globally recognized brands are a testimony of the quality of product / services offered by Diamond Infosystems Limited. |
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| 3 | Has DIL offered similar products / services to other organizations? |
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Diamond Infosystems has a huge clientage, which operate in different verticals and are spread all over the country (details can be made available during face to face meetings, subject to need for the same). |
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| 4 | Is there a geographical limit to the product / services sold? |
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There is no geographical limit to products / services sold by Diamond Infosystems Limited. |
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| 5 | Are the products / services sold taxable? |
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All products and services sold by Diamond Infosystems Limited are taxable as per the law of the land. |
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| 6 | Is Diamond Infosystems Limited registered with all legal statutory bodies? |
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Diamond Infosystems Limited is registered with all statutory authorities as defined by the law of the land. |
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| 7 | Does the company accept inputs for better quality of services? |
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Diamond Infosystems Limited is welcomes inputs to improve the quality level of services offered. |
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| 8 | Is the manpower qualified for work related challenges? |
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All manpower of Diamond Infosystems Limited is certified by relevant bodies. |
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| 9 | How can a customer get updated information on the services and products offered by Diamond Infosystems Limited (DIL)? |
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Diamond Infosystems is contactable 24x7x365, through web site, email, and toll free numbers. |
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OPERATIONAL |
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| 10 | How can I log my complaints? |
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There is an escalation matrix for all AMC customers. |
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| 11 | What is the time duration for solving any problem? |
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Diamond Infosystems is contactable 24x7x365, through web site, email, and toll free number; we would be getting back with relevant details ASAP. |
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| 12 | What is the process and time duration for getting a quotation? |
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Customer feed back is welcomed. They may get in touch with us on E mail (crm@diinsy.com), snail mail, through link http://www.diinsy.com/Feedback.aspx. |
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| 13 | Do I get an uptime guarantee? |
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Up time on AMC can be guaranteed only after detailed discussions. For all other products all guarantees received are passed on to the end user. |
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CONTRACT |
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| 14 | Is there a contractual agreement? |
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Diamond Infosystems Limited enters into a contract with all relevant details, after detailed negotiations with all customers for AMC. |
